Field of competence
Ombuds Brussels handles complaints and disclosure about the Brussels regional or municipal administrations.
In the event of problems with a public administration:
- Check the list below to find the public authority in question.
The list is not exhaustive. If you can't find public administration you are looking for, make sure to contact us. - Always contact the public administration to try and resolve the issue before you lodge a complaint with us.
- If no solution can be found or the public administration does not get back to you, lodge your complaint with us.
If you have been a witness to an abuse of authority or fraud, go to our "Disclosures" page.
If you are experiencing problems with another public administration or a private provider like a courier service, your energy or Internet provider, a bank or an insurance company, there are other ombuds services who will be able to help you.
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Société du Logement de Région de Bruxelles-Capitale (SLRB)
Website
General phone number: 0800 84 055
Complaint form -
STIB
Website
General phone number: 02 563 89 17
Ombudsman form
Ombudsmann email address: mediateur@stib.brussels
Do you have a problem with this public service?
This administration has an ombudsman to deal with your problem. Ombuds Bruxelles cannot help you.
However, if you wish, as a member of staff, to report abuse or fraud, you can contact Ombuds Bruxelles. -
Talent.brussels
Website
General phone number: 02 435 15 55
Complaint form -
Unité Régionale de Contrôle de l'Exploitation de la voirie routière et du Transport en voirie routière (URCET)
Website
Complaint form
E-mail address for complaint: plaintes@sprb.brussels
Phone number for complaint: 0800 94 001 -
Urban
Website
General phone number: 02 432 85 53
Complaint form
E-mail address for complaint: plaintes@urban.brussels